Reservation conditions
• You can make a reservation at the Family Hotel “Blyan”, Chiflik village, in one of the following ways:
– by phone: +359 888 906 314
– by phone: +359 878 780 799
– by e-mail: [email protected]
– on site at the hotel.
– via the hotel website: https://www.hotelblyan.com/
• A reservation should contain the following information: the guest’s name and surname, his nationality, exact dates of arrival and departure, phone, email for feedback, room type, number of rooms, number of guests.
• You will receive confirmation of the reservation made to the e-mail you provided. It will describe the type and number of rooms booked, the date of check-in and check-out from the hotel, the number of adults and children specified in the reservation request, as well as the amount due. Once you receive the confirmation, please carefully review your reservation information and contact us if any corrections are necessary.
• The hotel requires a guarantee deposit of 30 (one hundred)% of the reservation value upon booking.
• Once we receive the guarantee deposit amount, your reservation will be considered valid and finally CONFIRMED.
• If payment is not made within 3 days, the hotel reserves the right to cancel the reservation.
• When a client makes a reservation at the Family Hotel “Blyan”, it is considered that he has become familiar with these general terms and conditions and agrees with them.
• Reservations accepted by phone, email or through our website are considered an emerging contractual relationship.
• The payment made is considered full acceptance of these general terms and conditions for staying at our hotel.

Cancellation Policy
• If you wish to cancel a reservation you have made, this can be done in one of the following ways:
– by phone: +359 888 906 314
– by phone: +359 878 780 799
– by e-mail: [email protected]
• within 72 hours of making a reservation, if the client wishes to cancel a confirmed reservation, he will not owe a penalty and the amount paid as a guarantee deposit will be refunded.
• In case of cancellation after 72 hours before the check-in date, the client owes a penalty in the amount of 30% of the amount paid as a guarantee deposit.
• In case of no-show on the day of check-in, the client owes a penalty in the amount of the amount paid as a guarantee deposit, and the reservation will be considered canceled.
• Family Hotel “Blyan” reserves the right to cancel a confirmed and paid reservation in case of force majeure and other reasons beyond the control of the hotelier. In these cases, the hotelier:
– Offers accommodation for another period, while maintaining the same conditions and prices.
– Refunds the deposit paid by the client within 30 (thirty) working days to a bank account, counted from the date of receipt of a written request for this from the tourist, without owing a penalty to the same.

Changing your reservation
• If you wish to change your reservation after you have received confirmation, we will do our best to help you.
In case of a refund of an amount paid by card
• The amount will be refunded only to the card used to pay for the reservation.

Accommodation conditions
• Check-in and check-out hours:
– Check-in: after 14:00
– Check-out: until 12:00
– In case of later check-out, an additional fee is payable, as follows:
– In case of check-out by 18:00, a fee is due, at the discretion of the hotel;
– In case of check-out after 18:00, a fee of 100 (one hundred)% of the overnight stay is due.
• 1 child (0 to 6.99 years) with 2 adults in a Double room + 1 or One-bedroom apartment – free of charge on a bed and breakfast basis;
• Child (7-11.99 years) with 2 adults in a Double room + 1 or One-bedroom apartment – 15 BGN on a bed and breakfast basis;
• Child (12-17.99 years) with 2 adults in a Double room + 1 or One-bedroom apartment – 20lv. per basis (Bed and Breakfast);
• Third adult accommodated in a Double room + 1 or One-bedroom apartment – 25lv. per basis (Bed and Breakfast);

• It is prohibited to bring alcohol and food into the restaurant.
• Restaurant opening hours: 08:00 – 23:00, for organized events until 01:00.
• Overtime fee – 40 BGN/hour.
• Pool opening hours: 07:30 – 23:00.

• The price of Double Room/Double Room+1/One-Bedroom Apartment/Two-Bedroom Apartment/ is indicated per room. Minimum occupancy – 2 adults;
* To calculate the age of the tourist, the actual years for each night are taken into account.
• Pets are not allowed in the hotel.
• Check-in at the hotel is by presenting personal documents certifying the identity of the guests.
• The data provided by you are protected in accordance with the Personal Data Protection Act and the regulatory acts regulating the protection of information and are processed only in connection with the implementation of the established requirements of the Tourism Act. This information will be used only and solely in connection with the reservations made and will not be provided for other purposes.

Accommodation prices
• Accommodation prices at Family Hotel “Blyan” are listed on the hotel’s official website: www.hotelblyan.com

Payment method
• The reservation can be paid by card (Maestro, Visa or Mastercard), through a virtual POS terminal (The payment amount will be in BGN)
• Payment by bank transfer:
Eurobank Bulgaria EAD
BIC:BPBIBGSF
IBAN:BG31BPBI79281065193201
BLIANKA EOOD

Rights and obligations of the parties
• Family Hotel “Blyan” undertakes to provide the hotel guests with the services requested and paid for in full.
• Amounts for services requested but not used in whole or in part due to the fault of the hotel guests are not refundable.
• Family Hotel “Blyan” is not liable for damages caused by actions of third parties.
• All complaints related to the quality of the paid services must be submitted by the client on site at the hotel in order to eliminate the shortcomings. The submission is made in writing. In the event that the requirements are not met, the client must request a responsible person to draw up a report. Within 3 working days after its compilation, the client will receive the official opinion on the problem from the Hotel Manager.
• All prices announced on the hotel website www.hotelblyan.com, as well as described in the hotel’s e-mail messages, are in Bulgarian leva or EURO, according to the tariff including VAT and tourist tax.
• Additional services are not automatically calculated in the final price per night and must be paid separately upon check-out.
• The hotel is not responsible for: stolen items from the rooms or common areas of the hotel.
• Smoking is not allowed in the rooms of the Family Hotel “Blyan”, according to the provisions of national legislation. Therefore, in case of non-compliance with them, the hotel reserves the right to impose, without prior notice, a fee of 100.00 BGN.
• Hotel guests should observe generally accepted standards of good behavior during their stay at the hotel. All costs for material damage to the hotel are paid by the persons who caused them.
• Family Hotel “Blyan” is not responsible for persons under 18 years of age left unattended. Each guest is obliged not to leave their children unattended on the territory of Family Hotel “Blyan”.
• For all disputes and legal issues not settled by these General Terms and Conditions and arising in connection with the use of the website www.hotelblyan.com, the provisions of the laws of the Republic of Bulgaria shall be binding.